Security at Synofex
We design and operate our AI automation services with security-first principles — protecting your data, systems, and business continuity.
Infrastructure & Hosting
We run services on reputable cloud providers with region controls, hardened instances and network isolation. Production environments are separated from development and staging.
Encryption & Data Protection
All data in transit is protected with TLS (HTTPS). Sensitive data at rest is encrypted using industry-standard algorithms and managed keys. Backups are encrypted and stored securely.
Access Control & Identity
Access to systems and production data follows the principle of least privilege. We use role-based access control (RBAC), enforce strong passwords, and require Multi-Factor Authentication (MFA) for administrative accounts.
Secrets & Key Management
API keys, secrets and credentials are stored in secure secret managers. Secrets are rotated regularly and access is logged.
Incident Response & Monitoring
We maintain 24/7 monitoring and alerting for service health, suspicious activity, and performance. Our incident response plan includes detection, containment, remediation and post-incident review to prevent recurrence.
Logging & Auditing
Comprehensive logs are retained for troubleshooting and security investigations. Access and change logs are audited regularly and retained according to policy.
Backups & Business Continuity
Backups are taken regularly, verified via restore tests, and stored across multiple availability zones. We maintain disaster recovery runbooks and recovery time objectives (RTOs) appropriate to the service tier.
Vulnerability Management
We run regular automated scans and schedule timely patching. Critical vulnerabilities follow an accelerated remediation SLA and are tracked until closure.
Penetration Testing & Assessments
We conduct periodic third-party penetration tests and internal red-team exercises. Findings are prioritized and remediated according to impact and risk.
Secure Development Lifecycle
Security is embedded in our SDLC: code reviews, static analysis, dependency checks, and CI/CD gates prevent insecure code from reaching production.
Third-Party & Supply Chain Risk
We vet cloud providers and integration partners for security posture. Contracts and Data Processing Addenda (DPAs) are used where required to protect customer data.
Privacy-by-Design
Our solutions adopt privacy-by-design principles: minimal data collection, ability to purge or export customer data, and configuration options to control retention and sharing.
Compliance & Standards
We align with widely recognized security and privacy best practices. Where applicable and requested, we support GDPR data subject requests and can provide documentation on controls for audits.
Employee Training & Policies
All Synofex staff undergo regular security training, background checks for sensitive roles, and follow documented security policies and incident playbooks.
Responsible Disclosure
We welcome responsible disclosures. If you discover a security issue, please email us with reproduction steps and impact details. We ask that you do not publicly disclose details until we’ve had a chance to investigate and remediate.
Email: security@synofex.com
Notes & Limitations
We continuously improve security controls, but no system can be perfectly secure. Our goal is to minimize risk and provide transparent communication about our security posture and practices.
Last updated: October 2025
If you have questions about our security practices or need specific compliance documentation, contact our security team: security@synofex.com