Privacy Policy

Effective Date: May 2026 | Last Updated: May 2026

SYNOFEX (SMC-PRIVATE) LIMITED
Ward #3, Near Faizan-e-Madina Masjid, Golarchi, District Badin, Sindh, Pakistan

1. Introduction

Synofex (a brand of SYNOFEX (SMC-PRIVATE) LIMITED) is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data when you visit www.synofex.com or use our AI automation services.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Who We Are

• Legal Entity: SYNOFEX (SMC-PRIVATE) LIMITED
• Brand Name: Synofex
• Registered Address: Ward #3, Near Faizan-e-Madina Masjid, Golarchi, District Badin, Sindh, Pakistan
• Privacy Contact: privacy@synofex.com
• Website: www.synofex.com

3. What Data We Collect

3.1 Information You Provide

• Name, email address, phone number, and company name (via contact or inquiry forms)
• Billing information (name, card details — processed securely via payment gateway)
• Project details, business requirements, or messages you send us
• Credentials or API access shared for integration projects

3.2 Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, referral source, and click behavior
• Cookie identifiers and session data (see Section 8: Cookies)

3.3 AI Chat & Automation Data

• Conversations with Synofex AI chatbots or support agents
• Interaction logs used to improve AI accuracy and service quality

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To deliver the services you have ordered
• Legitimate Interests: To improve our products, prevent fraud, and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

• To provide, maintain, and improve our AI automation tools and services
• To process payments securely and deliver purchased solutions
• To communicate regarding your inquiries, project updates, or new features
• To analyze website performance and user behavior for improvements
• To prevent fraud, unauthorized access, or misuse of our services
• To comply with legal obligations under Pakistani law and international regulations
• To send service-related or marketing emails (only with your consent)

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and improve your experience on our website.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to show relevant advertisements (only with consent).

6.3 Cookie Consent

When you first visit our website, you will see a cookie consent banner. You may accept all cookies, customize your preferences, or reject non-essential cookies. Essential cookies cannot be disabled as they are required for basic site functionality.

6.4 How to Control Cookies

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect website functionality. For more information, visit www.allaboutcookies.org.

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal, regulatory, or contractual requirements
• Resolve disputes and enforce our agreements

After the retention period, data is securely deleted or anonymized. Client project data is typically retained for 3 years after project completion.

8. Data Security

We take data security seriously and implement the following measures:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Access controls ensuring only authorized personnel access your data
• Secure cloud infrastructure with 24/7 monitoring
• Regular security audits and vulnerability assessments

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

9. Data Sharing & Third Parties

We do not sell your personal data to anyone. We may share limited data with:

• Payment Processors: To complete transactions securely (e.g., Stripe, PayPal, Paddle)
• Hosting & Infrastructure Providers: To operate our website and services
• Analytics Tools: To understand website performance (data is anonymized)
• CRM & Communication Tools: To manage client relationships and support
• Legal Authorities: When required by law, court order, or regulatory authority

All third-party service providers are contractually required to handle your data securely and in accordance with applicable data protection laws.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (‘right to be forgotten’)
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, contact us at privacy@synofex.com. We will respond within 30 days.

11. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@synofex.com and we will promptly delete it.

12. International Data Transfers

Your data may be processed or stored outside Pakistan. When we transfer data internationally, we ensure appropriate safeguards are in place, including compliance with GDPR where applicable, standard contractual clauses, and data processing agreements with all relevant third parties.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The ‘Effective Date’ at the top reflects the latest revision. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after updates means you accept the revised policy.

14. Contact Us