Refund Policy

Effective Date: May 2026 | 7-Day Refund Window

SYNOFEX (SMC-PRIVATE) LIMITED
Ward #3, Near Faizan-e-Madina Masjid, Golarchi, District Badin, Sindh, Pakistan

1. Overview

At Synofex (SYNOFEX (SMC-PRIVATE) LIMITED), we are committed to your satisfaction. This Refund Policy clearly outlines when refunds are available, how to request them, and what to expect during the refund process. We encourage you to read this carefully before making a purchase.

2. Ready-Made AI Products — 7-Day Refund

2.1 Eligibility

• The product does not function as described
• Issue reported within 7 days
• 48 hours given for resolution
• Confirmed technical fault

2.2 Non-Eligible Situations

• Change of mind
• Product works but not preferred
• Client modifications
• Unsupported third-party platforms
• Request after 7 days

3. Custom AI Development Projects — No Refund

• Resources and time invested
• Custom nature of work
• Advance covers initial work

3.1 Before Development Starts

Full refund may be considered before development begins (minus admin costs).

3.2 Project Disputes

• Free revisions
• Technical support
• Partial refund if breach

4. Subscription Services — Pro-Rated Refund

• Refund within 7 days
• No refund after 7 days
• Annual refunds within 30 days
• Cancel via hello@synofex.com

5. How to Request a Refund

• Contact: hello@synofex.com
• Provide details
• Allow 48 hours
• Refund decision
• Processing 5–10 days

6. Refund Processing Timelines

• Card: 5–10 days
• PayPal: 3–5 days
• Bank: 7–14 days
• JazzCash/EasyPaisa: 3–7 days

7. Chargebacks & Payment Disputes

• Contact before chargeback
• Service suspension
• Legal action possible

8. Non-Refundable Items

• Custom projects after start
• Completed work
• Third-party costs
• Domains & hosting
• Rush fees

9. Modifications to This Policy

Synofex may update this policy. Continued use means acceptance.

10. Contact Us